Change policy payment option

1. Introduction

Seamless provides a feature that enables users to switch the payment option for an active policy. For instance, if a policyholder initially chooses a one-time payment during the purchase but later decides to opt for monthly installments, they can easily make this change.

a. Before you begin

To perform this action, your user's role must be granted permission "Change payment option at policy level."

2. Change payment option

Once permission is granted, navigate to the policy details and scroll down to the "Payment Schedule" section. Here, you should be able to view the current payment option along with the edit icon.

By default, you can view the selected payment option when purchasing the policy. By clicking on the "Edit" icon, you should be able to access and modify the available payment options.

For example:

Background:

• “Autogiro månad" is the payment option name for monthly installment.

• “Helårsfaktura" is the payment option name for annual payment.

• When purchasing the policy, the customer chose “Autogiro månad".

  

Given: the current policy payment option is “Autogiro månad".

When: the customer would like to change to the option “Helårsfaktura", and you are acting on behalf of the customer’s selection.

Then: the system will do the following tasks:

• Get a confirmation from you that payment option will be changed from Autogiro månad to Helårsfaktura.

• Once you confirm, the payment schedule should be re-generated.

  • It will take a little time to process,

  • Once it is done, the policy detail screen will be refreshed, and the new payment schedule will be shown.

• For extracted installments (even for failed extraction), they will remain.

  

• For non-extracted installments, they will be removed and re-regenerated following the new selected payment options, as the last payment in the screenshot above.

See also

Setup Payment option title: