Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Introduction

This tab gives you an overview on all cases which are reported for the currently viewing customer.

Cases

...

Action

Name

Description

Image Added

This button is to open the Create Case form popup where you can create a new case.

To create a new case, you need to fill all mandatory information which is marked with asterisk in the form

Image Added

 

Image Added

Assign user

This action is to assign a specific user to handle the case.

Image Added
Image Added


 

Edit

This action is to open the Update Case form popup where you can adjust information of the selected case.

Image Added
Image Added

 

Delete

This action is to completely delete a case. Before processing this action, you need to confirm via a Confirmation dialog.

Image Added