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1. See the list of FNOL that have been created. Each FNOL has these information:

   1. Case Title: short description about the FNOL case

   2. Reference: unique identity of a FNOL case

   3. Case Type: always “FNOL”

   4. Entity: related entity

   5. Created Date: date time that the FNOL case is created

   6. Remaining Time

   7. Due Date: due date that the case must complete the workflow. See Configure FNOL Workflow

   8. Priority

   9. Status: depends on the workflow, it will have the status correspondingly to the steps that FNOL case completes. See Configure FNOL Workflow

   10. Assignee: person who is responsible for processing the FNOL case

   11. Queue

   12. Organization

2. Create FNOL case: register a new FNOL. See Manage FNOL (Create/Edit/Delete/Reassign)

   

3. Edit FNOL case: edit an existing FNOL.

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   View FNOL case details: click on claim reference number to see Claim Details. See FNOL Details

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   Search & Filter FNOL: search for FNOL cases on various criteria as below. See Search FNOL

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6. Delete FNOL: delete the FNOL case that is wrong or not necessary. See Manage FNOL (Create/Edit/Delete/Reassign)

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   Reassign: reassign the FNOL case to other user. See Manage FNOL (Create/Edit/Delete/Reassign)

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