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Click on “View Workflow” to see what where you are you standing at in the whole claim workflow.
In the screenshot below, you will see you are at “Appoint surveyor” and “Appoint Repairer (Garage)” task (green-color boxes).
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Close the workflow view, you are back to claim details view.
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In the screenshot above, I will click on the task “Appoint surveyor” to move to “Send claim documents to surveyor”.
Then the list of tasks in Task dropdown button will be updated. Now you are at task “Send claim documents to surveyor”. When you view the workflow, you see the green-color box is now is on “Send claim documents to surveyor”.
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Moving on, you need to do one by one task that appear appears on Task dropdown button to complete the claim handling workflow.
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