...
When Email is tracked by default is enabled, system will always track outgoing emails with the related entity, for example: Account. Then you can view tracked emails under Email Emails tab of an Account details.
...
Currently, Seamless can track emails under Account
...
/Lead/Contact/Claim using Compose Email feature. For example:
...
However, currently you can only view tracked email under Emails tab of an Account details. For ex:
...
Service
...
tasks in Workflow using action Send Mail does not support to track emails with the related Account at the moment.