Introduction

FNOL is the module to manage first notice of loss that are registered on policies. FNOL is registered a case.

When clicking on the menu FNOL, all FNOL will be displayed, as shown in FNOL List.

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Prerequisites

You need to have permission to View FNOL, Create FNOL or Edit FNOL to access to this page.

FNOL List

FNOL LIST lists all the FNOL cases that have been created in your tenant.

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On FNOL List, you can:

1. See the list of FNOL that have been created. Each FNOL has these information:

   1. Case Title: short description about the FNOL case

   2. Reference: unique identity of a FNOL case

   3. Case Type: always “FNOL”

   4. Entity: related entity

   5. Created Date: date time that the FNOL case is created

   6. Remaining Time

   7. Due Date: due date that the case must complete the workflow

   8. Priority

   9. Status: depends on the workflow, it will have the status correspondingly to the steps that case completes.

   10. Assignee: person who is responsible to process the FNOL case

   11. Queue

   12. Organization

2. Create FNOL case: register a new FNOL. See Create FNOL

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3. Edit FNOL case: edit an existing FNOL.

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4. View FNOL case details: click on claim reference number to see Claim Details. See ?

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5. Search & Filter FNOL: search for FNOL cases on various criteria as below.

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6. Delete FNOL: delete the FNOL case that is wrong or not necessary.

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7. Reassign: reassign the FNOL case to other user

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