Table of Contents
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Introduction
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Global configurations for Claim Module that will be used across your tenant.
Seamless Claim
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Claim Settings
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General Settings
Payment Approval
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Item
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Description
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Comments
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Percentage of payment will be auto approval
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In percentage
Default hourly rate
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Item
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Description
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Comments
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Default hourly rate for TPA fees paid for a month
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In amount
RTV RATE
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Item
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Description
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Comments
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% of the RTV rate which will automatically calculate the RTV Reserve/Payment transaction amount
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In Percentage
MANUAL PAYMENT APPROVAL ASSIGNMENT
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Item
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Description
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Comments
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Enable manual selection of payment approver
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Disabled/Enabled
PENDING PAYMENT APPROVAL REMINDER
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Item
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Description
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Comments
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Reminder Enabled/Disabled
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Enabled/Disabled
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Inactive period
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Days that inactive for an assignment
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Reminder interval period
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Period in between 2 reminder
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Reminder times
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Number of time reminders will be sent
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Dashboard
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Checked/Unchecked
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Reminders will be send on Dashboard Notification
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Checked/Unchecked
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Sent reminder to assignee’s email
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Email template
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Template used
PENDING PAYMENT APPROVAL NOTIFICATION
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Item
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Description
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Comments
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Reminder Enabled/Disabled
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Enabled/Disabled
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Dashboard
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Checked/Unchecked
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Reminders will be send on Dashboard Notification
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Checked/Unchecked
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Sent reminder to assignee’s email
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Email template
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Template used
MISSING CLAIM DOCUMENTS NOTIFICATION
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Item
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Description
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Comments
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Reminder Enabled/Disabled
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Enabled/Disabled
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Checked/Unchecked
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Sent reminder to assignee’s email
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Email template
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Template used
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SMS
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Checked/Unchecked
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Sent reminder to assignee’s phone
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SMS template
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Template used
SUPPORTED PAYMENT METHODS
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Item
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Description
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Comments
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Selected payment methods would be using for claim processing
Available options:
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Cheque
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Bank Transfer
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Cash
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Direct Debit
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This Module Configuration is to configure settings for Claims module.
Prerequisites
Permission required: View module configuration and Update module configuration.
General
Damage/Injury Types
See Claim (Damage/Injury) Types
Cause Types
See Cause Types
Payment Codes
See Payment Codes (Claim Elements)
Mapping
See Claim Transaction Details Levels (Claim Type, Cause Type, Claim Element and Mapping)
Claim Document Checklist
Limit Groups
See Limit Groups
Recipient Management
Closure Reason
See Closure Reasons