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1. Introduction
This tab gives you an overview on of all cases which are reported for the currently viewing customer.
2. Cases
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Action
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Description
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This button is to open the Create Case form popup where you can create a new case.
To create a new case, you need to fill all mandatory information which is marked with asterisk in the form
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Assign user
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This action is to assign a specific user to handle the case.
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Edit
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This action is to open the Update Case form popup where you can adjust information of the selected case.
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Delete
This action is to completely delete a case. Before processing this action, you need to confirm via a Confirmation dialog.
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This tab contains a list of support cases that belong to the currently viewing customer (Similar to https://contemi.atlassian.net/wiki/spaces/SHC/pages/1760591895/Case+Management#Case-List) where you can also perform the following actions: