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Case Queue: queue will be created to be used for Case Management
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Field | Description | Comment |
|---|---|---|
Name | Name of the queue | |
Type | Queue Type - Case | |
Owner | The owner who will be responsibility to manage this Queue | The owner is a user in Seamless. Owner will be the default assignee when a case is created for this Queue |
Description | Provide additional information to describe this Queue |
Phone Queue: queue will be created to be used for phone calling.
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Field | Description | Comment |
|---|---|---|
Name | Name of the queue | |
Type | Queue Type - Case | |
Owner | The owner who will be responsibility to manage this Queue | The owner is a user in Seamless. Owner will be the default assignee when a case is created for this Queue |
Strategy | Phone strategy:
| |
Wrap Up Time | Time to wrap up the call | |
Description | Provide additional information to describe this Queue |
Queue Details (view & update)
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Member will be added to the top list and can be assigned as Supervisor or Member
The role of user is currently for reference only. There is no different regard to permissions between Supervisor and Member
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Remove a member by clicking on delete action.
Note: Queue Owner cannot be deleted
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