Table of Contents
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Introduction
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This page contains general configurations for every aspects related Claim, such as PaymentTransactions, Notification Notifications or ReminderReminders.
To access to this page, please see Claim Settings
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Payment Approval
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% of payment that will be auto approved: defines the proportion of number of claim payment
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transactions that get approved automatically, details in part “Random check on auto approval payments” of Auto Payment Approval
Recovery Payment Setting
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Allow To Create Recovery Without Prior Payment
Claim Cannot Be Closed With Outstanding Recovery
Recipient To Be Optional For Recovery
Recipient Setting
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Default Hourly Rate
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Default hourly rate for TPA fees paid this month: defines the default hourly rate for each time recording in Time Tracking tab Time Tracking
RTV Rate
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% of the RTV rate which will automatically calculate the RTV Reserve/Payment transaction amount: defines the percentage of RTV Reserve/Payment amount that get calculated automatically.
Manual Payment Approval Assignment
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Enable/Disable the manual selection of payment approvers, details in Manual Payment Approval
Pending Payment Approval Reminder
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Enable/Disable sending reminder to approver(s) at
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scheduled time via selected channels in case of pending payments.
The schedule is set by: After x day(s) assignment without action, reminder will be sent every y day(s), repeated a maximum of z times.
You can select the way the reminders is delivered:
Dashboard: Reminders will be displayed on Dashboard Notification. To view them, please click on the Bell icon
Email: Reminders will be sent to Approver's email. Here, you need to select Email template to be used for the email content so that system can generate and send emails. Click on View button to navigate to the template editor.
Pending Payment Approval Notification
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Enable/Disable sending Notification to approver(s) on the configured schedule via selected channels in case of
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new pending payment assignment.
You can select the way the notification is delivered:
Dashboard: Notification will be displayed on Dashboard Notification. To view it, please click on the Bell icon
Email: Notification will be sent to Approver's email. Here, you need to select Email template to be used for the email content so that system can generate and send emails. Click on View button to navigate to the template editor.
Missing Claim Document Notification
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Enable/Disable functionality to manually send Notification to customer to request for missing documents for claim processing.
You can select the way the notification is delivered:
Email: Notification will be sent to customer’s email. Here, you need to select Email template to be used for the email content so that system can generate and send emails. Click on View button to navigate to the template editor.
SMS: Notification will be sent to customer’s SMS. Here, you need to select Email template to be used for the SMS content so that system can generate and send SMSs. Click on View button to navigate to the template editor.
When this function is enabled, in claim Documents tab, button 
will be available for user to take action.
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Supported Payment Methods
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Define the payment methods which can be selected for claim paymen transactions. You can select multiple payment methods.
Available options:
Cheque
Bank Transfer
Cash
Direct Debit
Giro
Settlement
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Enable/Disable functionality to manually send Settlement documents via email to inform customer of the final claim payments and closure.
When this function is enabled, in claim details, button Generate settlement will be available for user to take action.
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High Reserve Notification
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