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Quote statuses help you track where a quote stands in the process. There are 3 statuses: In Progress: The quote is being created or updated Completed: The quote is finalized and ready to purchase Waiting for payment: The customer has accepted the quote and payment is pending.
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Seamless supports different quote types to handle various customer needs: New Business: A fresh quote created for a new policy. MTA (Mid-Term Adjustment): A quote created for changes to an active policy, such as coverage updates or premium adjustments. Renewal: A quote generated to extend an existing policy.
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Quote management
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title | Create & purchase a (customer) quote |
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You should have the following permissions: View quotes, Sell quotes |
Access Accounts menu → Accounts Open an account Clicks button Select a product (Optional) Use the Sales Channel filter to narrow down product options. ![](https://seamlessinsure.atlassian.net/wiki/download/thumbnails/8310752/image-20211112-060650.png?version=1&modificationDate=1737434858109&cacheVersion=1&api=v2&width=250)
Fill out the Q&A form ![](https://seamlessinsure.atlassian.net/wiki/download/thumbnails/8310752/image-20211112-060928.png?version=1&modificationDate=1737434914403&cacheVersion=1&api=v2&width=250)
Clicks Next to review the quote On the Quote Review page, check the premium and coverage breakdown. Adjust options, such as: Previous Insurer: Upload a termination letter Discounts or Loadings: Update these to modify the premium. Payment Options: Affect how the premium is calculated.
Adjust sales person to identify the commission recipient Image AddedGenerate & Send quote document Image Added When sending quote document via email, you would need to select the recipient Image Added
Click Accept to add the quote to the Quotes Ready for Purchase cart. Use: Back button: Return to the Q&A form. Back to Quotes List: Go back to the Quote List page.
You can create additional quotes from the Other Products section without leaving the page. ![](https://seamlessinsure.atlassian.net/wiki/download/thumbnails/8310752/image-20211229-031006.png?version=1&modificationDate=1737434987020&cacheVersion=1&api=v2&width=250)
Clicks Purchase to purchase the quote Select Payment Option and click OK to accept. Image Added
(Optional) The quote is moved to Waiting for Payment status for payment-first products. The quote is converted into a policy, the policy document is generated, and an email is sent to the appropriate recipient. The quote is removed on the quote list Refer to Product Settings for policy recipient
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title | Create & purchase an anonymous quote |
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You should have the following permissions: View quotes, Sell quotes |
Access Insurance menu → Quotes Clicks Image Added button Select a product (Optional) Use the Sales Channel filter to narrow down product options. Image Added
Fill out the Q&A form Image Added
Clicks Next to review the quote On the Quote Review page, check the premium and coverage breakdown. Adjust options, such as: Previous Insurer: Upload a termination letter Discounts or Loadings: Update these to modify the premium. Payment Options: Affect how the premium is calculated.
Adjust sales person to identify the commission recipient Image AddedGenerate & Send quote document Image Added When sending quote document via email, you would need to select the recipient Image Added
Click Accept to add the quote to the Quotes Ready for Purchase cart. Use: Back button: Return to the Q&A form. Back to Quotes List: Go back to the Quote List page.
You can create additional quotes from the Other Products section without leaving the page. Image Added
Clicks Purchase to purchase the quote Attach the customer to a quote by searching for the customer, select them, and click Select to attach them to quotes in the cart. Image Added
Select Payment Option and click OK to accept. Image Added
(Optional) The quote is moved to Waiting for Payment status for payment-first products. The quote is converted into a policy, the policy document is generated, and an email is sent to the appropriate recipient. The quote is removed on the quote list Refer to Product Settings for policy recipient
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title | Calculate quote premium |
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To understand how the quote premium is calculated with all its components, refer to the detailed guide here. |
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Seamless supports Customer Quotes for specific accounts and Anonymous Quotes for quick estimates without customer details, offering flexibility for different needs. Image AddedFrom the quote list, you can: View Details, Adjust or Purchase: Click the quote reference Image Added to access full details. Create: Create a quote easily by clicking the Image Added button. Discard: Remove unnecessary quotes with Image Added Clone: Cloning new quote with Image Added Generate Quotes Summary documents: Create, send, or download a summary document Image Added
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title | What to do with unwanted quotes? |
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You should have the following permissions: Discard quotes |
You can use the Image Added button on the Quote List to remove unwanted quotes. |
Bulk actions on quote
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title | Change multiple quotes period per time |
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Info |
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You should have the following permissions: View quotes, Sell quotes |
Access Accounts menu → Accounts Open an account Clicks button Select a product (Optional) Use the Sales Channel filter to narrow down product options. ![](https://seamlessinsure.atlassian.net/wiki/download/thumbnails/8310752/image-20211112-060650.png?version=1&modificationDate=1737434858109&cacheVersion=1&api=v2&width=250)
Fill out the Q&A form ![](https://seamlessinsure.atlassian.net/wiki/download/thumbnails/8310752/image-20211112-060928.png?version=1&modificationDate=1737434914403&cacheVersion=1&api=v2&width=250)
Clicks Next to review the quote On the Quote Review page, check the premium and coverage breakdown. Adjust options, such as: Previous Insurer: Upload a termination letter Discounts or Loadings: Update these to modify the premium. Payment Options: Affect how the premium is calculated.
Click Accept to add the quote to the Quotes Ready for Purchase cart. Use: Back button: Return to the Q&A form. Back to Quotes List: Go back to the Quote List page.
You can create additional quotes from the Other Products section without leaving the page. ![](https://seamlessinsure.atlassian.net/wiki/download/thumbnails/8310752/image-20211229-031006.png?version=1&modificationDate=1737434987020&cacheVersion=1&api=v2&width=250)
Clicks Purchase to purchase the quote Select Payment Option and click OK to accept. Image Added
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FAQ about quote
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title | How can I restrict the quote purchasing when it What to do when a quote meet purchase constraint? |
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title | Can other departments see my customers' quotes? |
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title | Purchase multiple quotes per time |
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On the Quote Acceptance screen: Image AddedQuotes are grouped under "Quotes Ready for Purchase" and "Other Available Quotes" sections. Use the arrow-up/arrow-down buttons to move quotes between the sections. Click the Purchase button, select your payment option, and confirm by clicking OK.
Note: Only quotes with the same currency can be purchased together. |
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title | What happens when my quote is expired? |
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Notice that your quote will expire after a predefined period (e.g., 30 days in the image above). After this period, your quote will be changed to Expired and cannot be purchased. |
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title | Calculate quote premium |
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//tbd, navigate to another page |
Related articles
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Creating Quote (Anonymous)
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Can I create a quote behalf another seller? |
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Yes you can, you can create a quote and assign the person as quote’s sales person Image Added |
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title | I can't generate my quote document |
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If you can’t generate a quote document, check the following: Ensure the document template is set up for the product. Refer to Product Setup for details. If there’s an error in the template, contact our support team for assistance.
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Related articles
Renewing a policy
Product settings