[Seamless Help Center]

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Introduction

  • Global configurations for Claim Module that will be used across your tenant.

Seamless Claim

Claim Settings

General Settings

Payment Approval

Item

Description

Comments

Percentage of payment will be auto approval

In percentage

Default hourly rate

Item

Description

Comments

Default hourly rate for TPA fees paid for a month

In amount

RTV RATE

Item

Description

Comments

% of the RTV rate which will automatically calculate the RTV Reserve/Payment transaction amount

In Percentage

MANUAL PAYMENT APPROVAL ASSIGNMENT

Item

Description

Comments

Enable manual selection of payment approver

Disabled/Enabled

PENDING PAYMENT APPROVAL REMINDER

Item

Description

Comments

Reminder Enabled/Disabled

Enabled/Disabled

Inactive period

Days that inactive for an assignment

Reminder interval period

Period in between 2 reminder

Reminder times

Number of time reminders will be sent

Dashboard

Checked/Unchecked

Reminders will be send on Dashboard Notification

Email

Checked/Unchecked

Sent reminder to assignee’s email

Email template

Template used

PENDING PAYMENT APPROVAL NOTIFICATION

Item

Description

Comments

Reminder Enabled/Disabled

Enabled/Disabled

Dashboard

Checked/Unchecked

Reminders will be send on Dashboard Notification

Email

Checked/Unchecked

Sent reminder to assignee’s email

Email template

Template used

MISSING CLAIM DOCUMENTS NOTIFICATION

Item

Description

Comments

Reminder Enabled/Disabled

Enabled/Disabled

Email

Checked/Unchecked

Sent reminder to assignee’s email

Email template

Template used

SMS

Checked/Unchecked

Sent reminder to assignee’s phone

SMS template

Template used

SUPPORTED PAYMENT METHODS

Item

Description

Comments

Selected payment methods would be using for claim processing

Available options:

  • Cheque

  • Bank Transfer

  • Cash

  • Direct Debit

  • GIRO

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