Page Comparison

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On this pop-up, you need to provide the following information of the phone line:

1. Name: Short name of the phone line (required).

2. Phone Number: Call center phone number (required). This number must follow the international telephone numbering (See https://www.twilio.com/docs/glossary/what-e164 )

3. Description: Description of the phone line (optional).

4. Status: select “Active” and “Inactive” status for the phone line. The default status is “Inactive“.

   1. Active: this means line will be used for call center. Agents can connect to the phone line and receive the calls to the phone line or make outgoing calls to customers using this phone line .

   2. Inactive: this means line can’t be used for call center. You can update phone line status to Inactive if you don’t want to make or receive calls using this phone line.

5. IVR Flow: select the IVR flow to route the incoming calls. Each line will be linked to only one IVR flow.

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On Line List, click on Edit button of one phone line. It will show Update Line popup where you can update the phone line information.

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On this popup, you can update the following information of the phone line:

1. Name: Short name of the phone line (required).

2. Phone Number: Call center phone number (required). This number must follow the international telephone numbering (See https://www.twilio.com/docs/glossary/what-e164 )

3. Description: Description of the phone line (optional).

4. Status: select “Active” and “Inactive” status for the phone line. The default status is “Inactive“.

   1. Active: this means line will be used for call center. Agents can connect to the phone line and receive the calls to the phone line or make outgoing calls to customers using this phone line .

   2. Inactive: this means line can’t be used for call center. You can update phone line status to Inactive if you don’t want to make or receive calls using this phone line.

5. IVR Flow: select the IVR flow to route the incoming calls. Each line will be linked to only one IVR flow.

After you’re done with required information, you need to click Save to accept the changes. The changes will be reflected in the Line List.

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