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1. See the list of queues that are available for your call center. Each queue has these information:

   1. Name: Short name of the queue.

   2. Description: Description of the phone line.

   3. Owner: Person name who owns the queue.

   4. Created Date: Date and time that the queue is created.

   5. Updated Date: Date and time that the queue is updated.

2. Create a new queue: see

3. Edit an existing queue

4. Delete an existing queue

Create a new

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Queue

On Queue List, click “+ Create“ button, it will show the pop-up to add a new queue.

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