Page Comparison

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1. See the list of queues that are available for your call center. Each queue has these information:

   1. Name: Short name of the queue.

   2. Description: Description of the phone linequeue.

   3. Owner: Person name who owns the queue.

   4. Created Date: Date and time that the queue is created.

   5. Updated Date: Date and time that the queue is updated.

2. Create a new queue: see https://seamlessinsure.atlassian.net/wiki/spaces/SHC/pages/30146768/Phone+Queues#Create-a-new-Queue

3. Edit an existing queue: see https://seamlessinsure.atlassian.net/wiki/spaces/SHC/pages/30146768/Phone+Queues#Edit-an-existing-Queue

4. Delete an existing queue: see https://seamlessinsure.atlassian.net/wiki/spaces/SHC/pages/30146768/Phone+Queues#Delete-an-existing-Queue

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On Queue List, click on Edit button of one phone linequeue. It will show Update Queue popup where you can update the queue information.

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