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  1. See the list of queues that are available for your call center. Each queue has these information:

    1. Name: Short name of the queue.

    2. Description: Description of the queue.

    3. Owner: Person name who owns the queue.

    4. Created Date: Date and time that the queue is created.

    5. Updated Date: Date and time that the queue is updated.

  2. Create a new queue: see https://seamlessinsure.atlassian.net/wiki/spaces/SHC/pages/30146768/Phone+Queues#Create-a-new-Queue

  3. Edit an existing queue: see https://seamlessinsure.atlassian.net/wiki/spaces/SHC/pages/30146768/Phone+Queues#Edit-an-existing-Queue

  4. Delete an existing queue: see https://seamlessinsure.atlassian.net/wiki/spaces/SHC/pages/30146768/Phone+Queues#Delete-an-existing-Queue

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