Page Comparison

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1. See the list of phone numbers that are available for your call center. Each line has these information:

   1. Name: Short name of the phone line.

   2. Phone number: Phone number of the call center.

   3. Description: Description of the phone line.

   4. Created Date: Date and time that the phone line is created.

   5. Updated Date: Date and time that the phone line is updated.

   6. Status: current phone line status. Phone line can have one of these status:

      1. Active: this means line will be used for call center. Agents can connect to the phone line and receive the calls to the phone line or make outgoing calls to customers using this phone line .

      2. Inactive: this means line can’t be used for call center. You can update phone line status to Inactive if you don’t want to make or receive calls using this phone line.

2. Create a new phone line: see https://seamlessinsure.atlassian.net/wiki/spaces/SHC/pages/8296541/Telephony+Settings#b.-Create-a-new-Phone-Line

3. Edit an existing phone line: see https://seamlessinsure.atlassian.net/wiki/spaces/SHC/pages/8296541/Telephony+Settings#b.-Edit-an-existing-Phone-Line

4. Delete an existing phone line: see https://seamlessinsure.atlassian.net/wiki/spaces/SHC/pages/8296541/Telephony+Settings#c.-Delete-an-existing-Phone-Line

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1. Name: Short name of the phone line (required).

2. Phone Number: Call center phone number (required). This number must follow the international telephone numbering (See https://www.twilio.com/docs/glossary/what-e164 )

3. Description: Description of the phone line (optional).

4. Status: select “Active” and “Inactive” status for the phone line. The default status is “Inactive“.

   1. Active: this means line will be used for call center. Agents can connect to the phone line and receive the calls to the phone line or make outgoing calls to customers using this phone line .

   2. Inactive: this means line can’t be used for call center. You can update phone line status to Inactive if you don’t want to make or receive calls using this phone line.

5. IVR Flow: select the IVR flow to route the incoming calls. Each line will be linked to only one IVR flow.

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1. Name: Short name of the phone line (required).

2. Phone Number: Call center phone number (required). This number must follow the international telephone numbering (See https://www.twilio.com/docs/glossary/what-e164 )

3. Description: Description of the phone line (optional).

4. Status: select “Active” and “Inactive” status for the phone line. The default status is “Inactive“.

   1. Active: this means line will be used for call center. Agents can connect to the phone line and receive the calls to the phone line or make outgoing calls to customers using this phone line .

   2. Inactive: this means line can’t be used for call center. You can update phone line status to Inactive if you don’t want to make or receive calls using this phone line.

5. IVR Flow: select the IVR flow to route the incoming calls. Each line will be linked to only one IVR flow.

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