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Action:
Connect
: if you want to receive the incoming calls from a specific queue, you need to connect to the queue.Disconnect
: if you don’t want to receive the incoming calls from a specific queue, you need to disconnect to the queue.
Queue Name: queue name that you are in. Click on queue name to view call queue details (see ).
Description: queue description
Owner: name of queue owner
Created At: date that queue is created
| Info |
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To join a queue, you need to ask your administrator to add you to the queue. See https://seamlessinsure.atlassian.net/wiki/spaces/SHC/pages/30146768/Phone+Queues#Manage-Queue-Members. You can join multiple and connect to multiple queues at one time. When system routes an incoming call to a specific queue, if you are connected to that queue, you might receive the call based on several criteria: your current status, and your queue’s routing strategy. |