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1. Ask your administrator to add you to the Call queue. See https://seamlessinsure.atlassian.net/wiki/spaces/SHC/pages/30146768/Phone+Queues#To-add-a-member-to-the-queue

2. Connect to the Call queue:

   1. Go to COMMUNICATIONS menu → Call Center → Call Queue

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   2. Click on button Connect

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3. Connect to a Phone Line:

   1. Go to the bottom → click Agent icon → click button → select a phone line to connect to.
      

      

4. Change your status to Available:

   1. On Agent popup → click button → select status Available
      

      

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