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Call Log is the place you can see all the call conversations have been made in the system by your agents (Seamless users). At here, you can view each call log details with status, add notes or case to a call log, call back customers, or hear recordings.

You can access to Call Log from menu COMMUNICATIONS:

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Prerequisites

You need to have permission View call logs if you want to see all call logs, including yours and other users.

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