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Build a new workflow on demand
You can build your own workflow on demand. See Workflow Setup
To use your custom workflow for FNOL case, please make sure to select it when you create a new FNOL case. See https://contemi.atlassian.net/wiki/spaces/SHC/pages/1761935477/Manage+FNOL+case+Create+Edit+Delete+Reassign#Create-FNOL-case