...

To access this feature, please open a claim details and click on Reopen button (this button is only available when claim is Closed and you have permission to Reopen claims) on Claim summary info box. It will open a confirmation popup. See https://contemi.atlassian.net/wiki/spaces/SHC/pages/1796964450/Reopen+Claim#Reopen-a-claim

...

Prerequisites

To reopen a claim, user needs permission “Reopen claims”. SeeClaim Permissions

...