Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  1. What can we help you with?: “Technical support” is selected by default. You can select another type of request if you want another kind of support. It can be:

    1. Change request

    2. Suggest improvement

    3. Licensing and billing questions

    4. Product trial questions

    5. Other questions

  2. Raise this request on behalf of: your name is default but if you want to raise it on behalf of some body, please select another name.

  3. Tenant URL: the current page URL where you click on Bug Report will be prefilled in this field. If you want to report the issue in another page, please copy that page URL and paste into this field.

  4. Summary: a brief description about your issue.

  5. Description: please don’t remove the prefilled text so that we can know the current settings of your environment that the bug happened in. Please add more information about the bug and what you expect to be fixed.

  6. Environment: please select the correct Environment that the bug happened in.

  7. Attachment: please attach any screenshots, files showing the bug happened.

  8. Urgency: please let us know how important the bug is in your opinion so that we can troubleshoot as quick as possible.

  9. Impact: please let us know how much impact the bug did in your opinion so that we can troubleshoot as quick as possible.

  10. Account: please select your company/tenant name in this list.

Related topics