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To make an outgoing call to a customer on Seamless, please find the button Call in:
Account details:
Or in Phone - Call List window:
Or Call Log list:
Or Call Log details:
The call popup will be displayed. The information and functions on call popup will be varied correspondingly to the status of the call.
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Customer picks up the call. Then you and they are in conversation:
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During the call conversation with customer, you can add a note by clicking on Notes button 
button or temporarily mute your microphone by clicking on Microphone button 
button or unmute your call by clicking on Microphone button 
button:
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After the customer or you hangs up the call by clicking Hang up button 
, you will see the Call button Call 
to recall call back the customer:
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| Info |
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If Enable/Disable Call Recording For Outgoing Calls setting is enabled (see https://seamlessinsure.atlassian.net/wiki/spaces/SHC/pages/8296541/Telephony+Settings#General-Settings), your call with customer will be recorded and it can be heard again or downloaded in the Call Log (see Call Log). Only authorized users can access to the recordings. |
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