Introduction
This function allows you to create a new support case quickly in almost every screen of Seamless.
You can access to this function by clicking at the Case button in the right bottom bar.
...
You will see a Case form to input all information for your support case.
...
Case Fields
Fields | Description |
|---|---|
Organization | Mandatory. The organization which the case is created for. Your organization is the default value. |
Case Title | Mandatory. Title of the case. |
Workflow | Mandatory. Assign workflow to the case. |
Case Type | Mandatory. Currently, there are 2 case types: Generic and FNOL. |
Related Records | Mandatory. You must select an entity type which the case is created for:
After selecting an entity type, you then need to select a corresponding entity record for the case. |
Description | The case’s description. |
Due Date | Case’s due date. |
Queue | Mandatory. Select the queue which will handle the case. |
Priority | Priorities:
|
Assigned To | Assignee who will handle the case. It is disabled by default and only enabled after you have selected a Queue. The list will then show all members of the selected queue. |