Introduction

This function allows you to create a new support case quickly in almost every screen of Seamless.

You can access to this function by clicking at the Case button in the right bottom bar.

You will see a Case form to input all information for your support case.

Case Fields

Fields	Description

Fields	Description
Organization	Mandatory. The organization which the case is created for. Your organization is the default value.
Case Title	Mandatory. Title of the case.
Workflow	Mandatory. Assign workflow to the case.
Case Type	Mandatory. Currently, there are 2 case types: Generic and FNOL.
Related Records	Mandatory. You must select an entity type which the case is created for: Account Contact Lead Sales Case Call log Claim After selecting an entity type, you then need to select a corresponding entity record for the case.
Description	The case’s description.
Due Date	Case’s due date.
Queue	Mandatory. Select the queue which will handle the case.
Priority	Priorities: Low Normal (Default value) High Critical
Assigned To	Assignee who will handle the case. It is disabled by default and only enabled after you have selected a Queue. The list will then show all members of the selected queue.