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To access this feature, please open a claim details and click on Reopen button (this button is only available when claim is Closed and you have permission to Reopen claims) on Claim summary info box. It will open a confirmation popup. See

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https://contemi.atlassian.net/wiki/spaces/SHC/pages/1796964450/Reopen+Claim#Reopen-a-claim

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Prerequisites

To reopen a claim, user needs you need permission “Reopen claims”. See Claim Permissions

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