The Call Center module in Seamless is used to manage the phone calls in the system, this . This is a centralized place for support team of or customer service agents who to handle phone calls for a companywith their customers.
Currently, Seamless uses Twilio Programmable Voice https://www.twilio.com/docs/voice for call services.
The Call Center module is under the COMMUNICATIONS menu:
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Topics under the Call Center module:
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Telephone Settings
Manage phone lines
Manage phone Queue
IVR
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Incoming Calls
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Outgoing Calls
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Be ready to receive calls or make outgoing calls
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