Page Comparison

Organization

Mandatory. The organization which the case is created for. Your organization is the default value.

Case Title

Mandatory. Title of the case.

Workflow 

Mandatory. Assign workflow to the case.

Case Type

Mandatory. Currently, there are 2 case types: Generic and FNOL.

Related Records

Mandatory. The You must select an entity type which the case is created for:

• Account

• Contact

• Lead

• Sales

• Case

• Call log

• Claim

After selecting an entity type, you then need to select a corresponding entity record for the case.

Description

The case’s detail description.

Due Date

Case’s due date.

Queue 

Mandatory. Select the queue which will handle the case.

Priority 

Priorities:

• Low

• Normal (Default value)

• High

• Critical

Assigned To

Assignee who will handle the case.

It is disabled by default and only enabled after you have selected a Queue. The list will then show all members of the selected queue.