Introduction
This function allows you to create a new case quickly in almost every screen of Seamless.
You can access to this function by clicking at the Case button in the right bottom bar.
Field | Description |
|---|---|
Organization | Mandatory. The organization which the case is created for. Your organization is the default value. |
Case Title | Mandatory. Title of the case. |
Workflow | Mandatory. Assign workflow to the case. |
Case Type | Mandatory. Currently, there are 2 case types: Generic and FNOL. |
Related Records | Mandatory. The entity which the case is created for:
|
Description | The case’s detail description. |
Due Date | Case’s due date. |
Queue | Mandatory. Select the queue which will handle the case. |
Priority | Priorities:
|
Assigned To | Assignee who will handle the case. |