[Seamless Help Center]

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Version 1

1. Introduction

Beside Adjust Policy, Seamless offers you another option to make changes to the policy. if you want to add, remove or update the covers but keep the original policy, this is the best choice for you.

Endorse Policy and Adjust Policy can not enabled at the same time. You should decide which feature is best fit with your business

a. Before you begin

  • You need permission “Endorse policy” to do this.

2. Endorse a policy

  1. Open a Policy

  2. In Policy Detail page, click on Endorse

    image-20241114-024556.png
  3. Endorse Policy dialog will open as below

    image-20241114-024919.png

2.1. Add Cover

  1. In Endorse Policy dialog, select Add cover

  2. List of available covers will be displayed

    image-20241114-024919.png
  3. Select Endorsement Start Date, Endorsement End Date
    (Note: Today <= Endorsement Start Date < Endorsement End Date <= Policy End Date)

  4. System will calculated the premium for each cover base on the period from Endorsement Start Date to Endorsement End Date

  5. Tick on a cover that you want to add to policy

  6. Click on Endorse

  7. System will generate the installment for additional premium

  8. When the installment is paid, newly added cover will be reflected in Cover Breakdown

2.2. Remove Cover

  1. In Endorse Policy dialog, select Remove cover

  2. List of removable covers will be displayed

    image-20241114-030145.png
  3. Select Endorsement Start Date
    (Note: Today <= Endorsement Start Date < Policy End Date)

  4. System will calculated the premium for each cover base on the period from Endorsement Start Date to Policy End Date

  5. If auto pricing is not support, you need to input the Refund Amount

  6. Tick on a cover that you want to remove from policy

  7. Click on Endorse

  8. System will generate the installment for refund amount

  9. Period of removed cover will be shorten and reflected in Cover Breakdown

2.3. Terminate Policy

  1. In Endorse Policy dialog, select Terminate policy

  2. List of covers included in policy will be displayed and not allow user to select anyone

    image-20241114-031451.png

  3. Select Endorsement Start Date
    (Note: Today <= Endorsement Start Date < Policy End Date)

  4. System will calculated the premium for each cover base on the period from Endorsement Start Date to Policy End Date

  5. If auto pricing is not support, you need to input the Refund Amount

  6. Click on Endorse

  7. System will generate the installment for refund amount

  8. Policy termination will be effect in Endorsement Start Date

  9. Period of covers included in policy will be shorten and reflected in Cover Breakdown

3. Endorse Policy vs Adjust Policy

Adjust Policy

Endorse Policy

Usage

  • Purpose

Make changes to policy by redo the quotation and generate a new policy

Make financial changes to policy without redo the quotation and keep the original policy

  • Time consuming

Slow

Fast

Allowed Changes

  • Non financial changes (policyholder info, insured object info)

Yes

No

  • Financial changes (add/remove cover, update cover period, sum insured)

Yes

Yes

  • Terminate policy

No

(Terminate is a separate feature)

Yes

Generated Document

New policy

Endorsement documents

(as an appendix attached to policy)

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