Change policy payment option

1. Introduction

Seamless provides a feature that enables users to switch the payment option for an active policy. For instance, if a policyholder initially chooses a one-time payment during the purchase but later decides to opt for monthly installments, they can easily make this change.

a. Before you begin

To perform this action, your user's role must be granted permission "Change payment option at policy level."

2. Change payment option

Once permission is granted

1. Navigate to the policy details and scroll down to the "Payment Schedule" section to view the current payment option along with the edit icon.

Open

2. Click on the Edit icon to view all the available payment options.

3. Select another payment option that you would want to change

Open

4. Confirm your action with the new payment option

5. Seamless will re-generate the payment schedule if needed. When it is done, the policy detail screen will be refreshed with the new payment schedule

   1. For extracted installments (the installment with the status), they will remain the same.

   2. For non-extracted installments (the installment without any status), they will be re-distributed following the newly selected payment frequency, as the last payment in the screenshot above.

3. Setup payment option

<TBD>