Log in to Customer Portal

First time login

1. Open customer portal (the url is provided on the invitation email)

2. Enter the Username and Password (Username and Password are provided on invitation email).

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3. Click LOGIN. This opens “CREATE NEW PASSWORD” screen.

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4. Input New Password and Confirm Password

• Password Requirements:

  • At least 8 characters

  • At least 1 uppercase letter

  • At least 1 number

  • At least 1 special characters

5. Click “CREATE NEW PASSWORD”. This open Login screen again.

6. Enter the Username and the new password

7. Click LOGIN.

Reset password

1. On Login page, click “Reset password” link. This opens RESET PASSWORD screen.

2. Enter Username

3. Click SUBMIT. This opens the “CREATE NEW PASSWORD” screen. In the meantime, an email with verification code will be sent to the email address associated to your username.

4. Enter the Verification code, new password and confirm new password

5. Click CREATE NEW PASSWORD. This opens Login screen again.

6. Enter the Username and the new password

7. Click LOGIN