Table of Contents
Prerequisites
Please make sure that you are connected to a queue and an active phone line and change your status to Available. See https://seamlessinsure.atlassian.net/wiki/spaces/SHC/pages/8292102/Call+Center#Be-ready-to-receive-calls-or-make-outgoing-calls
Make an outgoing call
To make an outgoing call to a customer on Seamless, please find the button Call in:
Account details:
Or in Phone - Call List window:
Or in Call Log:
The call popup will be displayed. The information and functions on call popup will be varied correspondingly to the status of the call.
When you starts a call:
Customer picks up the call. Then you and they are in conversation:
During the conversation with customer, you can add a note by clicking on Notes button 
or temporarily mute your microphone by clicking on Microphone button 
or unmute your call by clicking on Microphone button 
:
After the customer or you hangs up the call by clicking Hang up button 
, you will see the Call button 
to call back the customer:
If Enable/Disable Call Recording For Outgoing Calls setting is enabled (see https://seamlessinsure.atlassian.net/wiki/spaces/SHC/pages/8296541/Telephony+Settings#General-Settings), your call with customer will be recorded and it can be heard again or downloaded in the Call Log (see Call Log). Only authorized users can access to the recordings.