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1. Introduction

Product Settings - Product Settings tab allows you to manage global settings on products in your tenant. It includes settings on the following items:

  1. Quote validity & discard

  2. Automatic renewal

  3. Policy automatic emails

  4. Quote/policy email recipient

  5. End date handling scheme

  6. Sales discount levels

  7. Policy summary

  8. Policy termination

  9. Quote summary

...

a. Before you begin

In order to access product settings, users should have “Manage product settings” permission and go to the cogwheel on the right side, and choose the menu “Product settings”, then select the tab PRODUCT SETTINGS.

...

2. Product Settings

...

a. Quote validity & discard

Fields

Field

Description

Quote Validity (Days)

The number of days that quotes are valid from the created date.

  • After the quote validity period, if quotes are not purchased, they are set to state “Expired”.

Expired Quote Discard Period (Days)

The number of days that the expired quotes will be discarded automatically by the system.

b. Automatic renewal

Automatic Renewal Period (Days) must be greater than Automatic Renewal Purchase Period (Days).

Fields

Field

Description

Automatic Renewal Period (Days)

This setting defines the number of days before policy expiry, renewal quote will be automatically created by the system.

Automatic Renewal Purchase Period (Days)

This setting defines the number of days before policy expiry, renewal quote will be automatically purchased by the system.

Default Renewal Mode

<Coming soon>

c. Policy automatic emails

Fields

Field

Description

Policy Automatic Emails

Check box, if ticked, the policy emails are automatically sent out after

purchase

a policy is purchased.

d. Quote/policy email recipient

Fields

Description

Quote Email Recipient

Policy Email Recipient

Two possible answers, “Seller’s Email” and “Customer’s Email”:

  • If “Seller’s Email” is selected, emails are sent to the user who creates the quotes/policies.

  • If “Customer’s Email” is selected, the recipient is the customer to whom the quotes/policies belong.

e. End date handling scheme

Fields

Field

Description

End Date Handling Scheme

Two

Four possible answers, “Annual”

and

, “Renewal Date Alignment”

:

  • If “Annual”, when policy is renewed, the renewed period will be automatically generated with 365-day period with start date will be continuous after policy expiry date.

    • If “Renewal Date Alignment”, all renewal quotes of a given customer will have the same start date that is aligned with Customer’s Renewal Date Alignment settings, regardless the end date of the original policy

    , “Monthly” and “Annual Previous Month End”

    • Annual: the quote period will be default as annual365

    • Renewal Date Alignment: the policy’s end date will be defaulted as 1 day before Renewal Date Alignment. See How to align Renewal Start Date? for the details

    • Monthly: the quote period will be default as 1 month

    • Annual Previous Month End: TBD

    f. Cooling-off period (days)

    Field

    Description

    Cooling Off Period (Days)

    image-20240703-021631.pngImage Added

    Define the cooling-off period

    • Upon terminating a policy with an effective date falling between one day after the Policy Start Date and the Policy Start Date plus the cooling-off period days, Seamless will determine the terminated premium by adding the prorated premium to the Termination Fee.

    • For instance:

      • Cooling off period is 15

      • The policy period is 01/01-31/12, Policy period premium = 12.000 USD

      • Predefined termination fee = 100 USD

    => When termination effective date is 13/01, termination fee will be 0

    => When termination effective date older than 16/01, termination fee will be 100 USD

    2. Sales discount levels

    Fields

    Field

    Description

    Sales discount levels configuration:

    • Sales Discount Level 1

    • Sales Discount Level 2

    • Sales Discount Level 3

    These are tied to Sales Discount permissions each of which is for a level.

    Image Modified

    For example:

    A user has “Sales discount level 2” permission, and the configured value for “level 2” is “30” as in the screenshot above. This user can only input a discount percentage up to 30% during quote acceptance.

    Image Modified

    3. Policy summary

    Fields

    Field

    Description

    Policy Summary Document Template

    Policy Summary Email Template

    It uses the selected document/ email template to generate policy summary documents/ emails. This

    is

    configurable applies at the

    system level, not the product level.

    tenant level

    4. Policy termination

    Fields

    Field

    Description

    Policy Termination Email Template

    It uses the selected email template to generate a termination email. This

    is

    configurable applies at the

    system level, not the product level.

    tenant level

    When clicking on this, the

    drop down

    dropdown list of available email templates will be shown to

    reselect

    select the default termination email template.

    5. Quote summary configuration

    Fields

    Field

    Description

    Quote Summary Document Template

    Quote Summary Email Template

    It uses the selected document/ email template to generate quote summary documents/ emails. This is at the system level, not the product level.

    6. SOA Document configuration

    Field

    Description

    SOA Document Template

    It uses the selected document template to generate SOA document. This is at the system level, not the product level.

    7. Quote related entity configuration

    ...

    You need to tick on the option Use Quote Related Entity to enable the related entity in a quote https://contemi.atlassian.net/wiki/spaces/SHC/pages/edit-v2/1870725128#4.-Related-entity

    By clicking on the image-20240828-074739.pngImage Added button, you can configure the quote’s related entity. For now, you can define the relationships of entities in the quote module. You can view more about the entity module in Entities

    1. One quote can map with multiple entities with the same relationship, or different relationships (1)

    2. In each relationship, you need to define the name and the type of it. Currently, Seamless only supports the type “Intermediary” (2)

    3. In each relationship, you can define multiple related entities

    Shared lookup

    ...

      1. For each related entities, you can set up its name so Seamless can know to map (3)

        1. For instance, you have 4 entities in your tenant: Internal Introducer, External Introducer, Contemi broker, Contemi introducer

        2. The relationship between Internal Introducer, External Introducer and the quote module will be Intermediary

      2. You can also set up the default new business sales commission, and renewal sales commission of the entity (4)

      3. You can define the minimum and maximum records for per entity in a quote (5)

        1. For instance, when you set min: 0 and max: 2 then the user can select from 0 to 2 internal introducer in a quote

    ...

    After finishing, click on the SAVE button to apply the configuration .

    8. Shared lookup

    Field

    Description

    Shared Lookup

    The shared lookup data can be used in any product in your tenant. Examples are TaxRates, PostCodeToCountyMapping, City, etc. See Lookup tab

    Please

    careful when changing lookup here. It can

    notice that the shared lookup cannot be UNDONE after override. Please always create a backup file before updating.