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Message Center
Message Center
- Anne Vu: Insurance-VN
Owned by Anne Vu: Insurance-VN
The Message Center in Seamless is used to manage chat conversations in the system. This is a centralized place for support team or customer service agents to handle chat messages with their customers.
Currently, Seamless uses WhatsApp Business Platform with Twilio https://www.twilio.com/docs/whatsapp/api for messaging services.
The Message Center is under the COMMUNICATIONS menu:
Topics under the Call Center:
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