Introduction

Claim Type, Cause Type, Claim Element are used for leveling the transaction details.

Claim Types: defines types of injury / damage. A product cover can have several claim types. Each Claim Type will be mapped to a Product Cover => a Product Cover is mapped with several Claim Types.
Cause Types: defines reasons that caused injury / damage. A claim type can have several cause types. Each Cause Type will be mapped to a Claim Type => a Claim Type is mapped with several Cause Types.
Claim Elements: defines purposes of a reserve/payment.

Example 1 - Example of Claim Type & Cause Type

Product “Moped” has 3 covers: Traffic, Collision Damage, Vehicle Damage.

Cover	Claim Type	Cause Type

Cover	Claim Type	Cause Type
Traffic	Property damage	Other
	Personal injury	Other
	Other	Other
Collision Damage	Fire	Fire
		Explosion
		Lightning strike
		Other
	Glass	Stone strike
		Other
	Theft	Robbery
		Assault
		Other
	Machine Damage	Mechanical fault
		Electronic error
Vehicle Damage	Vehicle Damage	Collision with another vehicle
		Collision with other object (not vehicle)
		Collision with animals
		Parking damage
		Intentional damage
		Other

Category	Claim Element

To configure detail levels for a claim transaction, you need to go through these steps:

Go to Claim Settings. See Claim Settings for how to access to Claim Settings.
On Claim Types tab, add all claim types that you need to support. See https://seamlessinsure.atlassian.net/wiki/pages/createpage.action?spaceKey=SHC&title=Claim%20Types&linkCreation=true&fromPageId=8291945
On Cause Types tab, add all cause types that you need to support. See Cause Types
On Cause Elements tab, add all claim elements that you need to support. SeePayment Codes (Claim Elements)
On Mapping tab, you need to do mapping for each Product Cover - Claim Type - Cause Type.
Save the mapping, and you can use it when creating a claim transaction.

You need to configure mapping for each product that you want to make claims on.

Select a product.
Select one cover from the list of covers of the selected product.
Add Claim Types from Available Claim Types list to Selected Claim Types list.
Select one Claim Type in Selected Claim Types list, then Add Cause Types for that selected Claim Type from Available Cause Types list to Selected Cause Types list.
Repeat step 4 for another claim type in Selected Claim Types list.
Repeat step 3+4+5 for another cover.
Repeat step 2+3+4+5+6 for another product.

Please see these topics: