Table of Contents

Introduction

Call Queue is the place you can see all the call queues that you have joined. At here, you can connect or disconnect yourself to the queue you are in or view queue details if you are authorized.

You can access to Call Queue from menu COMMUNICATIONS:

Open

Call Queue List

Open

On Call Queue List, you can see all the call queues that you have joined with the following information:

1. Action:

   1. Connect : if you want to receive the incoming calls from a specific queue, you need to connect to the queue.

   2. Disconnect : if you don’t want to receive the incoming calls from a specific queue, you need to disconnect to the queue.

2. Queue Name: queue name that you are in. Click on queue name to view call queue details (see Call Queue | Call Queue Details).

3. Description: queue description

4. Owner: name of queue owner

5. Created At: date that queue is created

Call Queue Details

On a call queue details tab, you can see:

1. All the call logs in the queue.

2. Agents in the queue and their status (Connected or Disconnected to the queue).