Table of Contents

Prerequisites

Please make sure that you are connected to a queue and an active phone line and change your status to Available. See Call Center | Be ready to receive calls or make outgoing calls

Make an outgoing call

To make an outgoing call to a customer on Seamless, please find the button Call in:

1. Account details:

   Open

   

    

2. Or Phone - Call List window:

   Open

   

    

3. Or Call Log list:

    

4. Or Call Log details:

    

The call popup will be displayed. The information and functions on call popup will be varied correspondingly to the status of the call.

When you starts a call:

Customer picks up the call. Then you and they are in conversation:

During the conversation with customer, you can add a note by clicking on Notes button or temporarily mute your microphone by clicking on Microphone button or unmute your call by clicking on Microphone button :

After the customer or you hangs up the call by clicking Hang up button , you will see the Call button to call back the customer: