Introduction

On this page, you can specify the global settings of your Seamless. The settings will be applied to these services:

1. Documents

2. Sales

3. Finance

4. Underwriting

5. Claims

Pre-requisites

• Users with “View system settings” permission can access the page in read-only mode.

• In order to update the settings, they must have “Manage system settings” permission.

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System settings

Datetime

You can config Display Date format, Display Time Format and Time Zone of the system. The system already defines the format types, you can choose on the dropdown. When you change the settings, all the dates and times in the system will be changed to the new format.

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Currency and numbers

1. Default Currency: the default currency. You can choose any currency in the dropdown list.

2. Preferred Currency Decimal Places: choose the number of decimal of your premium.

   • Decimal place 0 => the premium will be 1 000

   • Decimal place 1 => the premium will be 1 000,1

   • Decimal place 2 => the premium will be 1 000,09

   • etc.

3. Currency Decimal Separator: the way you want to sperate your decimal: dot or comma

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4. Currency Thousand Separator: the way you want to separate your thousand premium: space, dot, or comma

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5. Currency Symbol Placement Of Negative Numbers: the place you want to show the negative premium currency in the premium: before or after the amount

   1. Before amount: $ -1 000 000

   2. After amount: -1 000 000 $

6. Currency Symbol Placement Of Positive Numbers: the place you want to show the positive premium currency in the premium: before or after the amount

   1. Before amount: $ 1 000 000

   2. After amount: 1 000 000 $

7. Default Display Currency: select a currency to be default display currency

8. Preferred Number Decimal Places: 0-5 decimals

9. Number Decimal Separator

   1. Comma: 1,25

   2. Point: 1.25

10. Number Thousand Separator

    1. Blank: 1 000 000

    2. Comma: 1,000,000

    3. Period: 1.000.000

Note: Decimal Separator and Thousand Separator should be different to each other.

Mailing service

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• Automatic Sender Email: mailbox that will be used as sender for emails from Seamless. (Notes: If you use your own mailbox, please contact Contemi to verify your email address with AWS before you can use it).

• Bcc Mailbox For Automatic Emails: mailbox that will be in Bcc for all automatic emails sent from Seamless. (Notes: please use https://contemi.atlassian.net/wiki/spaces/SHC/pages/2099281973/Delivery+Configurations#Outgoing-Setting instead)

Language

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Current supporting languages:

• English

• Norwegian

• Swedish

Logo

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You can upload your logo here.

It will be used to display on Seamless

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Customer Portal

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• Customer Portal must be enabled for your tenant. Please contact Contemi for Customer Portal setup.

• Customer Portal URL: Display the URL used to access Customer Portal.

Require Multi-Factor Authentication (MFA)

This guide explains how to configure and enforce Multi-Factor Authentication (MFA) using the “Require Multi-Factor Authentication (MFA)” setting under System Settings in Seamless.

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1. Value Definitions

The value is Optional (default value) when:

• “MFA Authenticator Authentication“ and/or “MFA SMS Authentication“ are turned ON.

• “Require Multi-Factor Authentication (MFA)“ checkbox is unselected.

The value is TRUE when:

• “MFA Authenticator Authentication“ and/or“MFA SMS Authentication“ are turned ON.

• “Require Multi-Factor Authentication (MFA)“ checkbox is selected

The value is False when “MFA Authenticator Authentication“ and “MFA SMS Authentication“ are turned OFF.

2. Enforcing MFA Across the Tenant

When the Require Multi-Factor Authentication (MFA) setting is selected (TRUE), the following behavior applies to all users in that tenant:

2.1 MFA Activation Required

• All the users in this tenant should be forced to activate the MFA to access the Seamless site (This will not be applied immediately, but rather at the next login or when the user reloads the page).

2.2 Behavior for Inactive MFA Users

• The system will redirect the user to the Multi-factor authentication pop-up to activate the MFA.

• The user is forced to set up MFA with the “SMS Text Message“ or “TOTP(Time-Based One-Time password)“ option. If the user selects the “MFA Inactive“ option and clicks on the “Save“ button, the pop-up will close briefly and then immediately reopen.

• The user cannot perform any other features in Seamless if the MTA setup is not completed.

Notes: In the Security pop-up (Menu > Profile > Security), if a user with MFA already activated attempts to switch to the “MFA Inactive” option and clicks on the “Save“ button, the pop-up will briefly close and then immediately reopen, forcing the user to select one of the two MFA options: SMS Text Message or TOTP (Time-Based One-Time Password).

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2.3 Behavior for Users with Activated MFA

They can access the Seamless site with 2FA and the system will NOT redirect the user to the Multi-factor authentication pop-up.