1. Introduction

The Users module is designed to facilitate user management within the system. To access Seamless, end-users are required to have an account or a username, which can be created by tenant owners or any users with permissions to manage users.

2. User list

Clicking on the "Users" menu will open up the "User list" screen, as depicted below.

Field	Description

Field	Description
Action	The following are the actions that you can perform on a user account. Further details can be found in the sections below.
Display name	The displayed name in the user profile.
Username	The username used for logging into Seamless.
Email	The registered email address of the current user.
Created date	The date when the current user was created.
Has site access	Whether the user has access to Seamless or not. The field can be "No" when the user's permission has been revoked or when the user hasn't accessed Seamless for the first time.

3. Invite a user

When you click on the "Invite User" button in the User list, it will open the Invite user dialog. You will be required to fill in all the necessary fields (marked with a *) to successfully invite a user into Seamless.

Field	Description

Field	Description
Username	The registered username used for logging into Seamless must consist of letters (a-z), numbers (0-9), underscores (_), dashes (-), and periods (.). Other characters won’t be allowed in the name
Display Name	Can be any text
Email	This is the email the user uses to receive a temporary password. Please input a valid and existing email.
Assign role	The role that your invited user will have
Organization	The organization that the invited user is blowing to The user's organization will determine the level of data access. Members belonging to a child organization, commonly used for brokers or external parties, may face restrictions in viewing certain data.
Language	The language is what users will see in the app. Seamless currently supports three languages: English, Swedish, and Norwegian.
Phone number	The phone number of the invited user

After successfully inviting the user, they will receive a welcome email from Seamless containing their username and a temporary password. They are then required to log in to Seamless to set a new password.

4. Check MFA Status

The Check MFA Status feature allows Admin users to view a list of users who have Multi-Factor Authentication (MFA) missing or inactive in the Seamless system. This feature helps administrators ensure account security by identifying users without active MFA and taking necessary actions.

Pre-condition:

The "MFA Administration" feature must be enabled in Tenant Settings (it is disabled by default).
At least one of the following MFA authentication methods must be enabled for the tenant:
- MFA Authenticator Authentication
- MFA SMS Authentication
The admin user must have the required permissions to access user management settings.

Steps:

Go to Menu > Settings > Users
The "Check MFA Status" button will be available in the User List (only if the MFA Administration feature is enabled).
Click on the "Check MFA Status" button. The system will check and retrieve users with their MFA status.
The MFA Status pop-up will appear, displaying the list of users with the following details:
1. User Name
2. Email
3. MFA Status (Activated / Inactivated)
4. The list is paginated and shows 10 users per page.

5. Edit user

There is an option to update user information in Seamless. Please note that the username cannot be altered.

6. Re-invite user

For users without site access, you can reinvite them by clicking the icon . This will trigger another email invitation containing the username and a temporary password.

7. Revoke site access

With the user unable to access Seamless, the icon will be displayed. Clicking on it will grant the user access to Seamless.

With the user accessing Seamless, the icon will be displayed. Clicking on it will revoke the user's access to Seamless.

8. Search & Filter

You can search for a user in Seamless by their display name or username.

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