Introduction

The KYC (Know Your Customer) module is designed to streamline the customer onboarding process by conducting essential checks like Company Check, Credit Check, Sanction Check, PEP Check,... It also offers the flexibility to schedule and run these checks periodically to ensure ongoing compliance.

Prerequisites

To conduct KYC checks, it is necessary to have both 'View KYC Checks' and 'Perform KYC Checks' permissions.

Customer Onboarding Process

1. Open the Create Customer Form

2. Enter the Organization number of the company that you’re onboarding.

3. Click Search on Organization number field.

   1. Clicking "Search" will trigger the KYC module to run automatic checks, including Company Check and Credit Check, based on the provided organization number.

   2. After the checks are completed, the customer form will be pre-filled with the relevant information retrieved from these checks.

4. Navigate to the KYC tab, here you can see the results of the Company Check and Credit Check.

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KYC check details

Within the KYC tab, details of the performed checks are available, including:

• Check type

• Date of Check: The exact date when the check was performed.

• Next Scheduled Check: When the next check is scheduled to occur.

• Frequency: How often the checks are scheduled to run (e.g., monthly, yearly).

You can alter the schedule for future checks.

Run Checks again

If you wish to perform the checks immediately rather than waiting for the next scheduled time, you should find an option to "Run Check”.

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Post-Onboarding Checks

After the customer is successfully onboarded, you might need to conduct further due diligence checks like Sanction, PEP (Politically Exposed Persons), and UBO (Ultimate Beneficial Owner) checks.

To conduct these additional checks, start by creating a new case within the KYC module.

1. Click Create Case

2. Include required checks

3. Click Create case

Generate Declaration Form

For certain checks such as PEP, UBO, and Bank Account, customers are required to provide information. In such instances, click the 'Generate Declaration Form' button.

Sending Declaration Form to the Customer

Once the Declaration form is generated, you can dispatch the form URL to the customer by clicking on the 'Send' button.

Upon clicking 'Send,' a popup will appear, allowing you to input the customer's email address for form completion.

After the customer fills in and submits the form, the system will re-run all checks on this specific case.