The Case Details page gives you an overview on the support case information through various sections.

Open

Case Information

Open

This section gives you basic information of the support case, such as:

• Reference

• Priority

• Assigned To (Assignee of the case)

• Related To (Related support cases)

• Due Date

• Description

You can also edit the case by the “Edit” button (Similar to https://contemi.atlassian.net/wiki/spaces/SHC/pages/1770881710/Edit+Case?atlOrigin=eyJpIjoiN2JmMzg1YWE5NGQ1NDVmOWFlZTVjZTEwM2ZhZjliNzgiLCJwIjoiYyJ9).

Case Workflow

By clicking on the “Show workflow” button, you can see the defined workflow steps which your support case should follow.

After clicking on the Status button, your support case will automatically go to the next step of the defined workflow.

Documents

This section allows you to upload attachments for your support case. By clicking on the “Upload file”, you can look up the attachments on your local machine to upload them into the system.

You can also remove the uploaded attachments by clicking the “x” button in each file.

Notes

This section displays all created notes of the currently viewing support case.

You can also directly create a new note via the button (Similar to https://contemi.atlassian.net/l/c/DvtejLP0), or Edit / Delete the note via below buttons:

Task

This section displays all the tasks which need to be completed of the support case. By clicking on the task, you can see its details as well as update its information.

You can also create a new Task by the button, this action will open a Task form where you can input information of the task, including:

• Task Title (Mandatory)

• Description

• Queue (Mandatory)

• Assigned To

• Status

• Priority

• Due Date

Related cases

This section displays all related support cases of the currently viewing case. By clicking on the case, you can see its details in a new tab.